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F.A.Q

Frequently Asked Questions

Find answers to the most frequently asked ones here.

DISCLAIMER ! / Is your IPTV service legal?

The legality of IPTV services varies by country. While IPTV itself is a technology, some governments have strict regulations regarding content distribution, and certain IPTV services may not be allowed. In some regions, authorities actively work to shut down IPTV servers, which can occasionally cause disruptions. However, we ensure your peace of mind by providing a full service guarantee throughout your subscription period, so you can enjoy uninterrupted access with confidence.

Setting up your IPTV is quick and easy! Once you place your order, you will receive a detailed installation guide along with your subscription credentials. For step-by-step instructions tailored to your device, visit our Installation Guide page in the menu. Get ready to enjoy seamless streaming in just a few minutes!

Your IPTV subscription includes access to a vast selection of live TV channels, movies, and series on-demand. Additionally, you will receive all the necessary configuration details, including server credentials and setup instructions, to ensure a smooth installation on your preferred device. A step-by-step installation guide is provided to assist you.

Placing an order is simple and secure. After selecting your preferred IPTV package, proceed to checkout and complete your payment. Within 15 minutes to 1 hour after payment confirmation, you will receive your subscription details and installation instructions via email and WhatsApp. Activation is instant as soon as you receive your credentials—your access will depend on how quickly you set up the service on your device. If you need assistance, our support team is available to guide you through the installation process.

No, your subscription period does not start immediately after payment. It begins the moment you receive your login credentials via email and WhatsApp. This ensures that you get the full duration of your subscription without losing any time during the processing period. If you experience any delay in receiving your details, our support team is available to assist you.

Yes, our service offers a wide variety of content, including channels from all over the world, as well as movies and series from all major streaming platforms. You can enjoy the most famous and recent films, including on-demand content from various genres. Whether you’re looking for international TV channels or the latest blockbusters, we have it all covered!

You can explore our full selection of channels anytime by visiting our Channel List page in the menu. Our IPTV service offers a diverse range of live TV, sports, movies, and more from around the world. Stay tuned for regular updates and new additions!

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover, for secure payments. Regarding PayPal, the availability of this option may vary due to PayPal’s restrictions on IPTV services. We also accept cryptocurrencies as a payment method. If you prefer a different payment method, you can contact our support team, and we will do our best to accommodate your preferred option.

Our IPTV service is designed to be used on one device at a time. Using multiple devices simultaneously may cause significant buffering and performance issues. If you wish to switch devices, you will need to turn off one device before turning on another. Sharing your subscription with someone else is possible, but we strongly advise against it. If both users attempt to stream at the same time, it will severely affect the quality of your service, causing lag and buffering. For the best experience, we recommend using your subscription on a single device.

For the best IPTV experience, we recommend a high-speed internet connection of at least 25 Mbps for HD content and 50 Mbps or more for 4K streaming. A slower connection may cause buffering, interruptions, and poor video quality.

To test your internet speed:

  1. Go to Speedtest.net or use your preferred speed testing website.
  2. Click ‘Go’ to begin the test and wait for the results.
  3. Ensure that your download speed meets the minimum requirement of 25 Mbps for HD content or 50 Mbps for 4K content.

If your connection is slower than recommended, try the following to improve it:

  • Use a wired Ethernet connection instead of Wi-Fi for more stable speeds.
  • Ensure no other devices are using excessive bandwidth (e.g., streaming, gaming).
  • Reset your router or contact your internet service provider for a faster plan if needed.

We provide the best quality servers with minimal downtime to ensure a smooth viewing experience. However, buffering or interruptions may occur if your internet connection is slow or unstable, or if there is excessive traffic on your network. It’s important to note that while we guarantee top-tier servers, any performance issues such as buffering are usually related to the user’s internet speed or the device being used. We recommend ensuring your connection meets the required speeds and optimizing your setup for the best performance.

Buffering issues on some channels can occur for several reasons. The most common causes include a slow or unstable internet connection or network congestion. It can affect streaming quality. To minimize buffering, we recommend ensuring your internet speed meets the required minimum, using a wired connection instead of Wi-Fi, and avoiding heavy internet usage on other devices during streaming. If issues persist, please contact our support team for assistance.

If your subscription is not working, please follow these steps:

  1. Double-check that you have entered the correct login credentials provided to you via email and WhatsApp.
  2. Ensure your internet connection is stable and meets the minimum required speed.
  3. If you’re using a device, make sure the app or software is up to date.
  4. Try restarting your device and router.

Sometimes, our servers undergo necessary updates, which may temporarily interrupt streaming. Please note that this is a scheduled maintenance and not a fault on your end. Our high-quality service accounts for these update days, and we will compensate you for any downtime during this period.

If the issue persists after these steps, please contact our support team, and we’ll assist you promptly.

Yes, we offer a service guarantee to ensure your satisfaction. We provide a reliable and high-quality IPTV service, and in the rare event that you experience any technical issues, our support team is available to assist you promptly. Additionally, if our service does not meet your expectations or if you encounter any recurring problems, we will work with you to find a suitable solution or offer compensation for any downtime. Your satisfaction is our priority.

While we strive to provide the best possible service, there are instances where servers can be banned or interrupted by external factors, affecting all users. In these rare cases, our service guarantees that we will provide immediate backup solutions to minimize any disruption. Rest assured, your subscription is covered for the entire duration, and we will ensure that your access remains uninterrupted with quick replacements and support whenever needed.

Yes, we offer a refund policy. If you are not satisfied with our service, you are eligible for a refund within 7 days of your initial purchase. This trial period allows you to test the service, and if it does not meet your expectations, we will process a full refund. Please contact our support team during this period to request your refund, and we will assist you promptly.

Yes, you can use your IPTV subscription while traveling abroad, as long as you have a stable internet connection. However, please note that some content may be geo-restricted based on your location. While your subscription remains active, the availability of certain channels or on-demand content could vary depending on local regulations. We recommend using a VPN (Virtual Private Network) to access all content without restrictions while abroad.

Yes, your subscription will remain valid if you change your device. However, you will need to reconfigure the app or software on your new device using the credentials provided to you. Simply follow the setup instructions included in F.A.Q or our welcome email or contact our support team if you need assistance with the reconfiguration. As long as you are using your subscription on a compatible device, your access will remain active and uninterrupted.

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